Campaign Pausing

Table of Contents

How Do I Pause a Campaign?

Campaign Issues

Any campaign targeting a candidate can be paused, but not fully completed if you have enough interested candidates that you'd like to stop further communications for the time being.

How Do I Pause a Campaign?

There are a few ways to pause an existing campaign. First, as the campaign owner, you can simply head to any project listed on the Projects page, and if there's an active campaign, click where it says Active campaign in the Campaign column and toggle the switch to pause. This will pause the campaign for all candidates.

You can enable automatic campaign pausing from Organization Settings > Campaigns. With this option toggled on, all campaigns will automatically pause for the candidate(s) who clicks a job description or calendar invite link within an email. Note that applicable links in this case are determined by a list compiled manually by our Engineering team. The following calendar vendors will pause the campaign:

• calendly.com/
• calend.ly/
• cal.mixmap.com/
• lever.co/
• greenhouse.io/
• angel.co/
• calendar.app.google/
• goodtime.io/
• book.ms/
• youcanbook.me/
• sprintful.com/
• acuityscheduling.com/
• 10to8.com/

Note when a campaign is paused automatically using the method above, it's paused only for the candidate who clicked a link in the email. It will resume for all others.

If there hasn't been activity in the campaign for 60 days or more, it will automatically pause. It will resume when there's activity again (e.g. editing or saving the associated project, editing or saving the campaign, updating campaign options, and adding or removing candidates). During a paused campaign, any replies to previously sent messages are still processed. Campaigns will never automatically archive. The campaign owner must manually archive any campaign.

We recommend manually pausing a campaign for everyone if you have enough interested candidates to the point where you don't want to send more communications out right now. Once a candidate applies, the campaign will pause for them automatically. 

Once a campaign is paused, you can resume it at any time. If you resume the campaign after email 2  was sent out, it will resume at email 3, exactly where it was left off and on the same cadence as set up (i.e., email sent once every 4 days). Depending on the verbiage within your campaign email, best practice may be to start the campaign over or edit the campaign with a new step to imply the role is still open and that previous candidates are still welcome to apply. 

Campaign Issues

You may see on some candidates a Campaign Issue alert.

Most of the time, this will inform you that the campaign was paused for the candidate because they may have scheduled a meeting. Click into this alert to open the shortlist and learn more.

From the shortlist, click May have scheduled.

Because the system doesn't know for sure whether or not the candidate clicked the "book time" link in the campaign to meet with you (or the recruiter), you will need to go to your calendar or the Inbound Applicants tab in Findem and see if they actually applied/scheduled time with you. If so, click Yes so the candidate is removed from the campaign. If not, click Not yet so the campaign resumes for them.