Integrating iCIMS ATS

Table of Contents

Overview

What Does the Integration Do?

Setup Instructions

Candidate Volume

Caveats/Limitations

Integration Overview

Connecting your iCIMS ATS with Findem allows you to access candidate information, boost collaboration and view all applicant data in both Findem and iCIMS without having to switch between platforms.

Findem’s integration with iCIMS ATS is a bi-directional sync between both platforms, meaning recruiters can accelerate their workflows. With this integration, you can:

• Save time and worry knowing that up to-date candidate information is displayed in both Findem and iCIMS
• Automatically create or update a candidate profile within iCIMS when a candidate responds to an email message

Note:

To help expedite your implementation, Findem requires that a login to your ATS environment be created for our usage. This login will be used to test the flow of information between the ATS and Findem, and by providing it directly to Findem, our engineers and technical staff can validate functions without needing your team to be present. Once the technical implementation is over, you can remove the Findem access from your account.

When you are introduced to your Findem project team, Findem will relay the name and email address of the project team member who will need said login.

In the event your ATS integration will include a sandbox and a production environment, we would request the login be created for both environments.

What Does the Integration Do?

Candidate Export 

Findem integrates with your ATS allowing you to export candidate data directly to your ATS profiles. Candidates profiles can be exported independently or combined with an application directly to a job requisition. 

Application Review 

Findem allows recruiters to discover, score and prioritize applicants for any open role.

Candidate Rediscovery

Your ATS Data is mirrored in Findem and enriches a candidate’s profile with their ATS history. Candidate statuses, stages, rejection reasons and more are recorded so you have a full picture of your company’s engagement. Search and filter to find past applicants that are qualified for open roles. 

Candidate Refresh

Findem keeps candidate profiles in your ATS up to date while also de-duplicating candidates when searching via Findem. 

Setup Instructions

1. Retrieve Important Information from iCIMS Technical Support
2. Connect the Integration from Within Findem

Retrieve Important Information from iCIMS Technical Support

Findem uses an API credential pair to connect with iCIMS. You'll need to contact your iCIMS Technical Support Team for:

• Client ID
• Client Secret
• Customer ID 

This information will be used to create an API key in Findem. When requesting the items above, request that the following permissions be given for the API key:

Required Permissions

Jobs

Post: List of Jobs

Get: Retrieve a Job

Applicant Workflows

Post: List of applicant Workflows

Post: Add Workflows

Patch: Update Workflows

Get: Retrieve Applicant Workflows

People

Post: Add People

Post: List of People

Patch: Update People (attachments can be updated here)

Get: Retrieve People

Status/Stage

Get: List of Status

Get: Retrieve a Status

Patch: Update Stage/Status (rejection is done here)

Person Folder

Get: List of person folders

Connecting iCIMS in Findem

When finishing the connection from within Findem, you will need the following that the iCIMS Tech Support team sent you:

• Client ID
• Client Secret
• Customer ID

1. As the Findem Admin user, log in to Findem and navigate to Admin > Integrations.
   
2. From the Connect ATS menu, select Manage > Connect your ATS system.
   
   
3. Select iCIMS from the ATS options.
4. Enter the Client ID, Client Secret and Customer ID you received from the iCIMS Tech Support team.
   
5. Click Save.

Candidate Volume

Findem recommends that a candidate population of a million records will take approximately 5 days to load. If you have approximately a million candidate records, please make that clear to the Findem project team to help set expectations for candidate loading. 

How long does it take for data to synchronize? 

Task	Time to synchronize
Export Candidates	30 minutes
Import requisitions/ candidates	1 hour + Indexing time
Live applications	2 hours
Notes/Attachments/Tags (if available for this ATS)	2 hours

In some rare cases, data may take up to 2 hours to sync. 

Caveats/Limitations

• Currently, candidate rejection reasons in iCIMS are not available due to API limitations. Rejection can be done, but because most customers' workflows require they provide rejection reasons, rejecting in Findem may not work for you. Because of this, we recommend utilizing iCIMS to reject candidates and provide rejection reasons. You use Findem's email features to build templated campaigns instead. 
• Analytics from Findem are not available due to API limitations.