Integrating SAP SuccessFactors ATS

Table of Contents

Overview

What Does the Integration Do?

Connecting Your Account

To Consider...

Caveats/Known Limitations

Candidate Volume

Integration Overview

Connecting your SAP SuccessFactors (SAPSF) ATS with Findem allows you to access candidate information, boost collaboration and view all applicant data in both Findem and SAPSF without having to switch between platforms.

Findem’s integration with SAPSF is a bi-directional sync between both platforms, meaning recruiters can accelerate their workflows. With this integration, you can:

• Save time and worry knowing that up to-date candidate information is displayed in both Findem and SAPSF 
• View all hiring/recruiter notes and attachments in SAPSF for a complete view of your candidate interactions
• Automatically create or update a candidate profile within SAPSF when a candidate responds to an email message

Note:

To help expedite your implementation, Findem requires that a login to your ATS environment be created for our usage. This login will be used to test the flow of information between the ATS and Findem, and by providing it directly to Findem, our engineers and technical staff can validate functions without needing your team to be present. Once the technical implementation is over, you can remove the Findem access from your account.

When you are introduced to your Findem project team, Findem will relay the name and email address of the project team member who will need said login.

In the event your ATS integration will include a sandbox and a production environment, we would request the login be created for both environments.

What Does the Integration Do?

Candidate Export 

Once Findem is integrated with your SAPSF ATS, you can export candidate data directly to your SAPSF profiles. Candidate profiles can be exported independently or combined with an application directly to a job requisition. 

Application Review and Disposition (Accept/Reject)

Findem allows recruiters to discover, score and prioritize applicants for any open role. Efficiently review candidate profiles and accept or reject applications with just a few clicks. 

Note:

To change your rejection email template, contact your Findem Customer Success Manager.

 

Candidate Rediscovery

Your ATS Data is mirrored in Findem and enriches a candidate’s profile with their ATS history. Candidate statuses, stages, rejection reasons and more are recorded so you have a full picture of your company’s engagement. Search and filter to find past applicants that are qualified for open roles. 

Candidate Refresh

Findem keeps candidate profiles in your ATS up to date while also de-duplicating candidates when searching via Findem.

Findem Field Name	ATS Object	ATS Field Name
Candidate Name	Candidate + JobApplication	firstName + lastName
Work Experience	Candidate + JobApplication	outsideWorkExperience
Company	Candidate + JobApplication	outsideWorkExperience.results[ i].employer
Location	Candidate + JobApplication	jobsApplied.results[i].address
Title	Candidate + JobApplication	outsideWorkExperience.results[ i].startTitle
Email	Candidate + JobApplication	primaryEmail + contactEmail
Education	Candidate + JobApplication	education.results[i]
Tags	Candidate	tags.results[i]
Attachments	Candidate	jobsApplied.results[i]. coverLetter + jobsApplied.results[i].resume + jobsApplied.result[i]. customAdditionalAttach + resume + coverLetter
Notes	Candidate	comments.results
LinkedIn URL	Candidate	cust_LinkedInURL

Capability	Capability	SAPSF
Exports	Export Candidate to Job	Yes
	Export to Job as Prospect (With an application)	No
	Export as Prosect (Not to a Job)	No
	Export with Notes	Yes
	Export with Findem Tags	Yes
	Export with Custom Tags	No
	Export with Attachments	Yes
Advance	Advance Application	Yes
	Advance Receipt in Findem Interactions	Yes
Reject	Reject an application	Yes
	Reject an application with rejection reasons	Yes
	Leverage ATS Email Templates for Rejection Email	No
	Reject in Bulk	Yes
	Reject with a delay	No
Candidate Profile	ATS Applications Appear in Enrhiched Profile (ATS Tab)	Yes
	ATS Attachments Appear in Enriched Profile	Yes
	ATS Activities Appear as events in the Activity Feed	Yes
	ATS Notes Appear in Enriched Profile (Activity Tab)	No
	ATS Candidate Custom Fields	Yes
	ATS Application Custom Fields	Yes
Search	Search by Job	Yes
	Search by Stage	Yes
	Search by Rejection Reason	Yes
	Search by Tags	Yes
Copilot	Copilot Cards	Yes
	Copilot Card Filters (Hiring Team)	Yes
	External JD Link	Yes
Enrichment	Enriched with Resumes	Yes
Activity	Advance Receipt in ATS	No
	Reject Receipt in ATS	No
	Action Owners in ATS (Exported By, Rejected By, Advanced By)	No
	Advance/Reject Email Content for Rejection in the ATS	No

Setup Instructions

Note you must be the SAP SuccessFactors admin user, as well as a Findem admin to complete the integration setup. Click here for full instructions.

To Consider...

• Note that candidate rejection reasons are powered by the permissions given by the Admin user. This can lead to situations where a user in Findem is able to access rejection reasons that are available due to the permissions of the API user, but be unable to use/access those same reasons because their user account lacks them in SAPSF. In short, Findem will respect the permissions and limitations setup on the SAPSF side, and will not overwrite them. For this reason, please ensure that the reasons available for the API user are also available for the general user population.
• Rejection reasons may appear differently across various views in Findem due to configuration changes in the business process definition (BPD) file. If the integration configuration is not updated to reflect the latest application process changes, it can cause mismatches in how rejection reasons are displayed. To resolve this, ensure that the most recent BPD file is uploaded and synchronized in the Findem integration settings.

Caveats/Known Limitations

• As of now Findem does not support exporting candidate notes from Findem with the SAPSF integration.
• Email template syncing is not available due to API limitations.
• Rejecting/Advancing the candidate to a particular stage is not possible, since there are mandatory entries that need to be completed (questionnaire entries like, "Are you legally authorized to work in the country of the job for which you are applying?")

Candidate Volume

Findem recommends that a candidate population of a million records will take approximately 5 days to load. If you have approximately a million candidate records, please make that clear to the Findem project team to help set expectations for candidate loading.

How long does it take for data to synchronize?

Task	Time to synchronize
Export candidates	30 minutes
Import requisitions/candidates	1 hour + Indexing time
Live applications	4 hours
Notes/attachments/tags (if available for this ATS)	2 hours