Resolving Candidate Profile Loading Issues in Findem – Findem

This article is designed to help Findem users systematically diagnose and resolve intermittent candidate profile loading issues.

Best practice when troubleshooting is to start with simple workarounds and basic checks, then progress to verifying sync behavior and finally collecting the right details for Findem Support.

Quick Workarounds for Candidate Profile Loading Errors

Candidate profile loading issues are often intermittent and can be resolved with simple, quick actions.

Basic reload and wait steps

Candidate profile loading issues can occur due to various reasons, including temporary platform issues, connectivity problems, or backend CRM synchronization challenges. These issues are often intermittent and can typically be resolved by refreshing the page or waiting a short time before attempting to access the profile again.

Specific workaround for Employee Profile (EP) loading errors

If you experience a candidate profile loading error:

Click out of the error message, then click directly into the candidate profile.

The profile should load as expected after this sequence. If the issue persists, contact Findem Support and provide details about when and where the error occurred.

Handling “Error Loading Candidates from CRM”

Sometimes an error message may indicate issues specifically related to loading candidates from your CRM.

If you see an “error loading candidates from CRM” message when viewing profiles, try the following steps:

Refresh the page and attempt to view the profile again.
Check your internet connection.
If the issue persists, contact Findem Support with specific details about which project and candidate profile you're having trouble accessing.

Understanding and Reporting Slow or Stuck Profile Loading

Slow loading times for shortlisted profiles

If you encounter slow loading times for shortlisted profiles, it's recommended to report the issue in real-time. Provide specific details such as the exact time and project you're working in, as this helps the team track and investigate performance issues effectively. Intermittent performance problems can be best diagnosed with immediate, detailed reporting.

Profiles stuck in “fetching” status

When profiles are in a “fetching” status, it typically indicates that the system is in the process of syncing and loading candidate data. The loading time can vary depending on the number of profiles and system conditions.

If profiles remain in this status for an extended period, we recommend contacting Findem Support to investigate potential synchronization issues.

Issues Related to Large Applicant Volumes

Applicants may fail to load for reasons related to data volume and system limits.

Applicants may fail to load due to several reasons, including:

Excessive number of applicants (over 1,000) causing API timeout issues.
System limitations in processing large volumes of candidate data.
Temporary technical glitches that can be resolved by the engineering team.

If you experience persistent loading issues, it's recommended to contact Findem Support for assistance.

Verifying Backend Sync with HR Systems (e.g., Workday)

Some profile loading or data issues may be related to how candidates sync between Findem and your HR system.

If you notice discrepancies in candidate sync from your HR system (like Workday), first check the following:

Verify the candidate's current status in both your HR system and Findem.
Confirm that recent updates are reflected during subsequent sync cycles.
Contact Findem Support if inconsistencies persist, providing specific examples and screenshots to help diagnose the issue.

Investigating Unexpected Profile Connections

In some cases, you might see unexpected or incorrect connections between profiles.

If you notice unexpected profile connections, follow these steps:

Identify the specific profiles causing issues.
Check the profile details in the Findem UI.
Contact Findem support with specific profile links and a description of the connection problem.

The support team can investigate database-level issues and potentially remove or correct incorrect connections.

What to Send to Findem Support

To help Findem Support and engineering quickly diagnose and resolve profile loading problems, include as many of the following details as are relevant to your issue:

Error context: Whether you saw a generic profile loading error, an “error loading candidates from CRM” message, profiles stuck in “fetching”, or applicants failing to load.
Location in the app: The specific project, shortlist, or page where the issue occurred, including links where possible.
Time of occurrence: The exact time (including time zone) when you experienced slow loading, errors, or unexpected behavior; especially for intermittent performance problems.
Profile details: Direct links to the affected candidate or employee profiles, particularly for unexpected profile connections or specific profiles that fail to load.
Sync examples: For HR system discrepancies, specific candidate examples and screenshots showing differences between your HR system (e.g., Workday) and Findem.
Volume indicators: If applicants fail to load, note if there are over 1,000 applicants or an unusually large volume of data involved.
Steps taken: Mention whether you already tried refreshing the page, clicking back into the EP, checking your internet connection, or waiting before retrying.

Send these details to support@findem.ai along with a concise description of the problem and its impact. This information enables rapid investigation of platform stability, connectivity, synchronization, data volume, or database-level issues that may be affecting Candidate Profile and Employee Profile loading.