Troubleshooting Findem Performance

Understanding Findem Performance Factors

Findem's performance can be affected by various factors, including:

• Project complexity
• Specific content types
• Network connectivity
• Temporary platform glitches
• Ongoing system updates
• API latency issues

Common Scenarios: Project Loading and Candidate Profiles

Users may experience performance issues in specific scenarios, such as:

• Slow profile loading
• Extended shortlist load times
• Laggy Chrome extension performance
• Need to refresh the page to see updated search results
• The app showing a persistent spinning wheel and not loading content

Troubleshooting Steps

If you experience performance issues or slow loading times in Findem, try these troubleshooting steps:

1. Clear your browser cache and cookies.
2. Try accessing the platform from a different browser (for example, if you're using Chrome, try Microsoft Edge or Firefox).
3. Verify if the issue is specific to Findem or occurring across multiple websites.
4. Check your computer's performance and close unnecessary applications.
5. Restart your browser or computer.
6. Check your internet connection to ensure it's stable.
7. Refresh the page or try logging out and logging back in.
8. If the issue persists, try a private/incognito window or a fresh browser profile with extensions disabled to rule out extension conflicts.

When and How to Contact Support

When submitting a ticket for the Findem Support team, provide the following information:

• Specific times and actions causing the slowdown or loading issue
• Which projects or features are affected
• Detailed observations of the performance issues

• Any error messages or screenshots

  Steps you have already tried (for example, clearing cache and cookies, switching browsers, using a private/incognito window)

This information helps the Support team investigate by checking system logs and potential backend issues. In some cases, they may take steps like migrating accounts to dedicated front-end instances to improve performance.

Known Issues and Resolutions

A recent known issue involved slow loading times (4-5 seconds or longer) caused by a temporary system issue with the projects page. The development team identified and resolved this problem. If you continue to experience significant lag when opening or viewing candidate profiles, it's recommended to contact Findem Support with specific details about the affected profiles or pages, along with screenshots and timestamps.