Troubleshooting the 'Purple Squirrel' Service Routing Error

What is the 'Purple Squirrel' Error?

The 'purple squirrel' error is a service routing issue that can cause unexpected system interruptions and session errors. When this occurs, users may experience session errors that do not resolve automatically upon page refresh. This error can appear when trying to access certain areas of the platform, such as the Projects page or when attempting to view shared candidate shortlists.

What to Do When You Encounter a 'Purple Squirrel' Error

If you encounter a 'purple squirrel' error, follow these steps:

1. Don't panic - While frustrating, this error can be addressed.

2. Save your work - Immediately save any unsaved work to minimize potential data loss.

3. Try refreshing the page - Although this may not always resolve the issue, it's worth attempting.

4. For shared content - If the error occurs when viewing shared candidate shortlists, try asking the sender to resend the share or refresh the link.

5. Document the error - Take note of when and how the error occurred, and capture any error messages or screenshots.

6. Contact Findem Support - Reach out to our Support teamwith specific details about the error occurrence. Our technical team can investigate and typically deploy a fix quickly.

7. Be prepared - In some cases, you may need to recreate your work if data was lost.

Information to Provide to Customer Support

When contacting Support about a 'purple squirrel' error, please include:

• The time and date when the error occurred

• What you were doing when the error appeared (e.g., accessing Projects, viewing shared shortlists)

• Any error messages displayed

• Screenshots of the error (if possible)

Our Support team will investigate the issue and work to optimize the service routing to prevent future occurrences.