How do I submit a ticket to Support?

To access the Findem Help Center from your Findem instance, click your user profile image, then Get Help.

If you need to reach Findem's Support team for any reason, go to the top of the Help Center and click Submit a request.

If you're not already signed in, you'll be asked to enter your email address in the ticket form. We recommend you create a profile on Zendesk with your corporate email account so you can easily track ticket progress in our Support Center. This can be done by clicking Sign in at the top of the Support Center.

When you begin filling out your web form with a subject, you will receive some suggested help articles. We highly recommend checking out these articles before submitting your ticket. If none of the articles are helpful, input your problem into the Description field.

Please provide as many details as possible so that our Support team can route your case to the appropriate location. Attach any files if necessary. If you're experiencing a bug or technical error in the system, please include:

• a clear description of the steps to reproduce the error
• the exact error message and/or a screenshot
• a short screen recording of the behavior, if possible
• which candidate, project, or other record you were working with

Support will use these details to reproduce the problem and, if necessary, escalate it to our engineering team. Engineering will investigate and release a fix when needed, and you may be asked to verify that the functionality (for example, sharing) is working as expected after the fix is deployed.

When finished, click Submit. Our Support team will pick up your case within an hour and get back to you as soon as possible.