Table of Contents

Overview

Findem offers multiple ways to access the platform:

Email and password login
Google Email login
Single Sign-On (SSO) through PingID, SAML Microsoft Entra ID (formerly Azure) or Okta

We protect all passwords through AES256 encryption standard. Users are locked out after 5 unsuccessful login attempts. If you're locked out, you can request a password reset link through the login page.

Findem also supports multi factor authentication (MFA) for enhanced security.

First-Time Login

When first added to the Findem system, you will receive an activation link email. To log in for the first time:

Check your email for the activation link.
Click on the link to activate your account.
Use an incognito or private browsing window when attempting to log in for the first time to avoid any caching issues.

Logging in with Okta SSO

To log in to Findem using Okta SSO:

Visit the Findem login page at https://app-next.findem.ai/.
Enter your email address.
Select Sign in with Okta.

No password is required when using Okta SSO. The login process requires users to go through the main Findem login page and authenticate via Okta.

If SSO is not enabled for your organization, use the email-based login method. Check your inbox for an activation or password reset email from Findem. If you haven't received an email, contact the Findem Support team to request a new activation link or assistance with your account access.

You can also create an alias email address (by adding +1 to your existing email) to gain access to multiple Findem platform instances. Upon activation, you'll be able to log in and out of different instances using these unique email addresses.

Multiple Accounts per Email Login

Introduction

Users also have the ability to associate multiple accounts with a single email address. This feature provides users with the convenience of managing multiple organizations while using the same login credentials. However, there are a few requirements and limitations to keep in mind when setting up and using this feature. This article will walk you through everything you need to know.

To enable the Multiple Accounts Per Login feature, reach out to your Customer Success Manager (CSM). They will assist you with the configuration and ensure that SSO is enabled for your organizations.

Prerequisites

Before using the Multiple Accounts Per Login feature, Single Sign-On (SSO) must enabled. All organizations you are associated with must be connected to SSO via one of Findem's SSO integrations. The feature works with SSO-only organizations. Password-based logins are not currently supported.

Using Multiple Accounts Per Login

Once the feature has been enabled, to get started:

Log In Using Your Email

Enter your email address that's associated with multiple organizations.
The system will check the email against the SSO provider's records to verify which organizations are linked to your account.

Select an Organization

Once logged in through your SSO provider, you'll be prompted to select the organization you want to access from the list of organizations associated with your email.
multiple sso.png

Access Your Selected Organization

After selecting the organization, you'll be logged directly into the selected organization's account within Findem.

Switching Between Organizations

Switching between organizations while logged in is not yet possible directly within the software. However, here's what you can do:

Log out: To switch organizations, you will need to log out of your current session.
Log in again: Upon logging out, you'll be prompted to log in again. If your SSO session is still active, you may be directly logged back into your provider.
Select a different organization: After logging in again, you can choose the second organization from the list and access it.

This process ensures that you can work within different organizations using the same email, but switching accounts requires logging out and logging back in.

Troubleshooting Common Login Issues

If you're experiencing issues logging in to Findem, try these troubleshooting steps:

Email not recognized: Verify you're using the correct email address associated with your account, including exact capitalization and dots. Try the password recovery flow or confirm with your organization that you have an active account.
"User ID not found" message: Contact your organization's admin to verify your account status or resend an activation link.
"Sorry, you are not signed in to access this page" error: This typically occurs if your account is missing essential permissions, such as sourcing permissions. Contact your IT support team.
SSO login issues (Google/Okta): Check with your organization's SSO administrator to ensure your account has been granted proper access to the Findem application. For Okta SSO specifically, ensure you are logging in through the main Findem page (https://app-next.findem.ai/), verify that your Okta domain and issuer values are correctly configured (issuer typically follows the format 'https://[your-organization].okta.com/oauth2/default'), and contact your Findem implementation team if problems persist.
Activation link not working: Check both your inbox and spam folder for the email. Try opening the link in a different web browser (Chrome often works when other browsers don't). If issues persist, request a new activation email or contact the Findem Support team.
"You are already logged into Findem" error: Check if you're logged in on another browser or device, clear your browser cookies and cache, or contact Support for a password reset.
Password reset email missing: Check your spam and junk email folders. If you still can't find the reset email, contact customer support to verify your account status and resend the reset link.
Locked out of account: If you're locked out after multiple failed attempts, request a password reset link through the login page. Follow the reset instructions in your email to create a new password. Account lockouts can also occur due to security concerns or system irregularities - if you experience an unexpected lockout, contact our support team immediately for assistance.
Validation token invalid error: Verify you're using the correct email address, ensure you have a stable internet connection, clear your browser cache and cookies, and try logging in again.
Accidentally created password instead of using SSO: Contact Findem Support to reset your account and ensure you can log in using your preferred SSO method.
Can't receive password reset email: Verify you're using the correct email address associated with your account. Check your spam or junk folder, and ensure that the email domain matches your organization's official email domain. If issues persist, contact Support. Note that if you're using Okta SSO, traditional password reset emails will not work as your authentication is managed through your organization's Okta portal.
Service Unavailable error: Verify you are using the correct login URL (https://matches.findem.ai/auth/login). Clear your web browser's cache and cookies, or try accessing the platform in an incognito/private browsing window. Contact your account administrator to ensure you have the necessary permissions enabled.
Browser-specific login issues: Try logging in through an incognito/private browsing window, clear browser-specific cookies, and check for conflicting browser extensions. To clear cookies for Findem in Chrome: go to Settings > Privacy and Security > Cookies and other site data > See all site data, then find and remove Findem cookies.
Okta SSO login issues: Navigate to the Findem login page (https://app-next.findem.ai/), enter your email address, and select Sign in with Okta. No password is necessary when using Okta SSO. Note that Identity Provider (IdP)-initiated login is not supported, so you must use the Findem login URL directly. If you receive an "invalid username or information" error, contact your organization's IT team to verify your Okta configuration and permissions.
Okta authentication failure: If you encounter an Okta authentication failure, verify you're using the correct login credentials, ensure you have proper access permissions for the Findem application, and check that your Okta domain and issuer values are correctly configured (issuer typically follows the format 'https://[your-organization].okta.com/oauth2/default'). Contact your organization's internal IT support team or Findem implementation team, as they can help resolve SSO access issues specific to your company's configuration.
Email address formatting issues: Ensure you're using the exact email address registered in the system, including correct capitalization and dots. Small formatting differences can prevent successful login.
SSO not enabled for your organization: If Single Sign-On is not enabled, you should use the email-based login method. Check your inbox for an activation or password reset email from Findem. If you haven't received an email, contact the Findem support team to request a new activation link or assistance with your account access.
Need access to multiple Findem platform instances: You can create an alias email address by adding +1 (or any other text) to your existing email before the @ symbol. When creating a new account with this alias, you'll receive an activation link. Upon activation, you'll be able to log in and out of different instances using these unique email addresses while maintaining separate access to different platform instances.
Unexpected login page redirects: If you're redirected to an unexpected login page, this may be due to incorrect user permissions or access configurations. Contact your system administrator to ensure your account has the proper application roles and access levels.
Unable to activate new account: Activation issues can occur due to expired activation links, system errors, or technical problems. Try requesting a new activation email, ensure you're using the most recent link, and contact support if issues persist.
'Page not found' error: Clear your browser's cache and cookies, ensure you're using the correct login link (https://app-next.findem.ai), and contact Findem support if the problem continues.
Login issues after email address change: If you can't log in after changing your email address, verify you're using your new email to log in with your existing password. To change your email address, navigate to the account settings page in the Findem platform where you can update it directly. After updating, all your existing projects and account history will remain intact. If you experience login issues, try initiating a password reset or contact support for direct troubleshooting.
Login issues after email domain change: When your email domain changes, the system may treat your new email as a separate account. If you previously logged in without SSO, your accounts won't be automatically linked across domains. Try logging in through your organization's SSO provider first. If you receive errors like 'User ID not found', contact your organization's administrator or IT support team to update your email and restore access.