Table of Contents
Integration Overview
Connecting your SmartRecruiters ATS with Findem allows you to access candidate information, boost collaboration and view all applicant data in both Findem and Smart Recruiters without having to switch between platforms.
Findem's integration with SmartRecruiters ATS is a bi-directional sync between both platforms, meaning recruiters can accelerate their workflows. With this integration, you can:
- Save time and worry knowing that up to-date candidate information is displayed in both Findem and SmartRecruiters
- View all hiring/recruiter notes and attachments in SmartRecruiters for a complete view of your candidate interactions
- Automatically create or update a candidate profile within SmartRecruiters when a candidate responds to an email message
Note:
To help expedite your implementation, Findem requires that a login to your ATS environment be created for our usage. This login will be used to test the flow of information between the ATS and Findem, and by providing it directly to Findem, our engineers and technical staff can validate functions without needing your team to be present. Once the technical implementation is over, you can remove the Findem access from your account.
When you are introduced to your Findem project team, Findem will relay the name and email address of the project team member who will need said login.
In the event your ATS integration will include a sandbox and a production environment, we would request the login be created for both environments.
What Does the Integration Do?
Candidate Export
Findem integrates with your SmartRecruiters ATS allowing you to export candidate data directly to your ATS profiles. Candidates profiles can be exported independently or combined with an application directly to a job requisition.
Email Address Handling:
When exporting candidates to SmartRecruiters, Findem's process depends on your project's export settings. The system may export multiple email addresses associated with a candidate, including those previously identified as incorrect or 'wrong person'. The export includes emails from which any activity has been detected, which may not necessarily indicate direct candidate communication.
Application Review and Disposition
Findem allows recruiters to discover, score and prioritize applicants for any open role. Efficiently review candidate profiles and disposition applications with just a few clicks.
Note:
To change your rejection email template, contact your Findem Customer Success Manager.
Candidate Rediscovery
Your ATS data is mirrored in Findem and enriches a candidate's profile with their ATS history. Candidate statuses, stages, rejection reasons and more are recorded so you have a full picture of your company's engagement. Search and filter to find past applicants that are qualified for open roles.
Candidate Refresh
Findem keeps candidate profiles in your ATS up to date while also de-duplicating candidates when searching via Findem.
SmartRecruiters ATS Analytics
Findem imports your ATS data to supply actionable insights into your recruiting operations. Findem provides a complete view for your recruitment team and recruitment process.
| Capability | Capability | Smart Recruiters |
| Exports | Export Candidate to Job | Yes |
| Export to Job as Prospect (With an application) | No | |
| Export as Prosect (Not to a Job) | No | |
| Export with Notes | Yes | |
| Export with Findem Tags | Yes | |
| Export with Custom Tags | No | |
| Export with Attachments | Yes | |
| Advance | Advance Application | Yes |
| Advance Receipt in Findem Interactions | Yes | |
| Reject | Reject an application | Yes |
| Reject an application with rejection reasons | Yes | |
| Leverage ATS Email Templates for Rejection Email | No | |
| Reject in Bulk | Yes | |
| Reject with a delay | No | |
| Candidate Profile | ATS Applications Appear in Enrhiched Profile (ATS Tab) | Yes |
| ATS Attachments Appear in Enriched Profile | Yes | |
| ATS Activities Appear as events in the Activity Feed | Yes | |
| ATS Notes Appear in Enriched Profile (Activity Tab) | Yes | |
| ATS Candidate Custom Fields | Yes | |
| ATS Application Custom Fields | Yes | |
| Search | Search by Job | Yes |
| Search by Stage | Yes | |
| Search by Rejection Reason | Yes | |
| Search by Tags | Yes | |
| Copilot | Copilot Cards | Yes |
| Copilot Card Filters (Hiring Team) | Yes | |
| External JD Link | Yes | |
| Enrichment | Enriched with Resumes | Yes |
| Activity | Advance Receipt in ATS | No |
| Reject Receipt in ATS | No | |
| Action Owners in ATS (Exported By, Rejected By, Advanced By) | No | |
| Advance/Reject Email Content for Rejection in the ATS | No |
Setup Instructions
Note you must be the SmartRecruiters admin, as well as a Findem admin user to complete the integration setup. Click here for full setup instructions.
Caveats/Known Limitations
Email template syncing is not available due to API limitations.
When filtering jobs by recruiter in Findem, jobs may not appear if the recruiter has not been explicitly tagged in the job record within SmartRecruiters. Findem can only filter jobs by recruiter when the recruiter's name is specifically added to the job's hiring team during job creation. To ensure jobs are correctly filtered, make sure to add the recruiter's name to the Hiring Team when creating a job in SmartRecruiters. If jobs are still not showing up after adding the recruiter, you may need to request a manual sync with Findem Support.
Candidate Volume
Findem recommends that a candidate population of a million records will take approximately 5 days to load. If you have approximately a million candidate records, please make that clear to the Findem project team to help set expectations for candidate loading.
How long does it take for data to synchronize?
| Task | Time to synchronize |
|---|---|
| Export candidates | 30 minutes |
| Import requisitions/candidates | 1 hour + Indexing time |
| Live applications | 2 hours |
| Notes/attachments/tags (if available for this ATS) | 2 hours |
In some rare cases, data may take up to 2 hours to sync.
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